We want your shopping experience with us to be pleasant and 100% hassle-free. If you ordered an item that just didn’t meet your expectations, the size was wrong, the color was wrong or you just changed your mind, we will gladly issue a refund (less applicable restock fee).
Simply follow these easy return steps:
- Returns can be made within 30-days of purchase.
- Please e-mail us at firstname.lastname@example.org to request a Return Authorization Number (RAN).
- Please mark that number on the box or parcel on or near the return shipping label.
- Customer is responsible for original and return shipping and handling costs.
- A 20% restock fee will be deducted from the cost of merchandise returned.
- Dancing Bears Gifts is not responsible for items returned without a RAN and assumes no responsibility for lost or misrouted packages.
- Please send your return to the following address:
DANCING BEARS GIFTS
Attn: Customer Returns
13458 Natick Drive
Manassas, VA 20112-3609
- Allow 2 weeks for your credit or refund to be processed via the original method of payment.